Store Policies - AlfiaHerbs.com

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Welcome to AlfiaHerbs.com! We are committed to providing high-quality, natural herbal products and exceptional customer service. Please review our store policies below to ensure a smooth and enjoyable shopping experience.

1. Shipping Policy

• Processing Time: Orders are processed within 1-2 business days. During peak periods, processing may take an additional 1-2 days.

• Shipping Methods: We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on your location and chosen method.

• Delivery Times: Estimated delivery times vary by location and shipping method, typically ranging from 3-7 business days.

• International Shipping: Currently, we only ship within [specify countries/regions if applicable] and do not offer international shipping outside of these areas.

 

2. Return & Refund Policy

• Eligibility for Returns: Unopened and unused items can be returned within 30 days of purchase. Items must be in their original packaging and condition.

• Non-Returnable Items: Certain items, such as perishable goods, health and personal care items, or customized orders, are non-returnable.

• Return Process: To initiate a return, contact our customer support team at [support email]. We’ll guide you through the process, including providing a return shipping label if applicable.

• Refunds: Refunds are issued once the returned items are received and inspected. Refunds are processed to the original payment method within 5-7 business days.

• Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to an error on our part or a damaged/defective product.

 

3. Cancellation Policy

• Order Cancellations: Orders can be canceled within 24 hours of placing the order if they haven’t yet been processed. Contact our customer support team as soon as possible for assistance.

• Refunds for Canceled Orders: Once a cancellation is confirmed, we will process a refund to the original payment method within 3-5 business days.

 

4. Exchange Policy

• Eligibility for Exchanges: We only replace items if they are defective or damaged. To request an exchange, contact our support team with proof of the defect or damage.

• Exchange Process: Our team will provide instructions on sending back the item and receiving a replacement. Exchange requests must be made within 30 days of receiving the item.

 

5. Privacy Policy

• We value your privacy and take the protection of your personal information seriously. For more details on how we collect, use, and store your data, please review our full Privacy Policy [provide link if applicable].

 

6. Payment Policy

• Accepted Payment Methods: We accept major credit cards, debit cards, and online payment methods such as [list methods, e.g., PayPal, etc.].

• Security: All payments are processed securely, and we do not store your payment information. Our website uses SSL encryption to ensure your data remains safe.